ZO® products are sold only through a skin health professional’s office or their ZO® online stores. If your skin health professional does not carry a certain ZO® product you’re looking for, you may purchase it at zoskinhealth.com.

In an effort to ship out customers their orders as quickly as possible, orders begin processing immediately. Unfortunately, this means that we are unable to cancel orders once they are placed. However, once you receive the order, you can contact customer service to return the product.

Please contact our customer service team via the chat below, or call 888.893.1375. You can also fill out our Contact US form and we will respond with how to purchase ZO® Skin Health products in your country.

Please report any adverse or serious reactions to:

EMAIL: customerservice@zoskinhealth.com
PHONE: 888-893-1375 (Monday-Friday 8am-5pm CST)

ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303

ZO Skin Health, Inc. knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through zoskinhealth.com is protected.

While ZO Skin Health, Inc. strives for its product line to be all-inclusive, as ZO® does not perform clinical testing on women who are pregnant or nursing, we recommend and encourage all expectant or nursing women to consult with their medical professionals regarding use of any ZO® products while pregnant and/or nursing. We highly recommend that patients review the list of ingredients of each product with their physician before beginning or continuing use. A complete list of product ingredients is available on our website.

If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.ca. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.

Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.

ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.

ZO® is not responsible for any lost or stolen packages.

Damaged Products: We apologise if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST.

Most orders are processed within 1-2 business days, provided the items are in stock and payment is verified. Please note:

• ZO® Skin Health does not process orders during holidays or weekends
• All orders are charged sales tax if applicable
• ZO® Skin Health does not accept gift cards other than those purchased on this website (for use on this website only).

ZO® Skin Health ships via:

FedEx Home Delivery® - 1 - 7 business days*
FedEx 2Day® - 2 business days*

*All orders require a processing period of 1-2 business days before shipping. ZO® Skin Health does not guarantee same-day shipping. ZO® Skin Health is not responsible for any carrier delays that result in extended delivery times.

For additional questions, please contact:

PHONE: 888-893-1375 (Mon-Fri, 8am - 5pm CST)
EMAIL: customerservice@zoskinhealth.com

ZO Skin Health, Inc.
9685 Research Drive
Irvine, CA 92618-2302